fi.  Disclaimers:

• Radford does not offer permitting services and does not advise on local municipality requirements. Customers agree to be responsible for obtaining permits and only ordering products they know fit their
• Weather seals are designed to mitigate drafts and slow the flow of They are not designed to eliminate water entry and Company is not responsible for water entry. Also, disfigurement that happens during packaging and transit is not a warranty situation and will relax over the first year out of box.
• As per California Senate Bill 969 (SB 969), Radford will only connect new doors to operators that meet battery backup If a customer chooses not to purchase a compliant operator, our team will install the door but leave it in manual mode, without connecting it to any operator. Any unauthorized connections to operators after we leave will void the warranty.

2.      Final Estimates and Change Orders:

• This estimate is your final and complete order, superseding all prior discussions, emails and promises with Company staff. If you intend to have any previously communicated item included in your purchase, it is your responsibility to ensure it is explicitly outlined in this estimate prior to
• Changes after signing require a Change Order Request (COR) that is signed by both parties and may incur additional charges.

3.      Payments, Late Fees & Liens:

• Customer agrees to pay a 50% payment at time of order, a 40% payment at time of scheduling material delivery and a final 10% payment upon installation completion, advanced delivery of the materials or storage with Company (past the 30 day allowable period), whichever comes
• Customer agrees that payment is still due with a 10% hold back in cases of any damaged products that results in a manufacturer warranty replacement being
• A 7-day grace period is allowed for late A late payment fee of $25 per day will be charged for any overdue payments past the 7 day grace period.
• A notice to lien is issued on the 14th day, and a mechanics lien is filed on the 60th
• Customer agrees being past due will suspend the labor warranty until the past due balance is received and funds have cleared.
• The customer acknowledges and agrees that all sales are final. No returns, exchanges or refunds will be accepted under any

4.      Storage Fees:

• Customers understand they are encouraged to store their ordered products on their project site until their project is ready for installation.
• Customer understands Company offers a 30 day free storage period for all residential doors and commercial doors 12 feet wide and under.
• Customer agrees that a $199/month storage facility fee after the 30 day free period applies to all residential doors and commercial doors 12 feet wide and
• Customer understands that commercial doors over 12 feet wide are not eligible for the Company 30 day free A $549/mo. storage facility fee, plus a one time forklift rental fee of $850 to load/unload the door/s, is available if job site storage is not possible.
• Customers opting for paid storage must fill out our “Storage Fee CC Authorization Form” 5 business days prior to their first day of storage.
• Products left without submitting the required “Storage Fee CC Authorization Form” and on time payments are considered abandoned and released to Company for

5.      Installation Conditions:

• Customer agrees to pay the final balance on the day of installation. Cash or check are the preferred method, but credit cards are accepted with a 3% processing
• Customer agrees to clear garage contents 12 feet back from the garage opening. This includes all the way to each side wall to each side of the
• Customer agrees to remove shelving/warehouse racks/cabinets that obstruct the required working
• Customer agrees that electrical, framing, drywall, drop ceiling, stucco, concrete and paint are not in our scope of work.
• Customer agrees to clear driveway and provide traffic control for installation truck access up to the door/gate site.
• Customer agrees to have required electricity installed and Temporary extension cords as a power source will wipe the programming when unplugged to transfer to the permanent plug. Radford charges $249 for a one hour minimum service call to return to reprogram your operator due to any and all loss of power issues.
• Customer agrees to have low voltage roughed in prior to installation. If not done, Company will surface mount low voltage only on the day of installation.
• Customers agree to provide sufficient Wi-Fi/Ethernet for connectivity needs. Radford is not responsible for IT connectivity issues; All IT work to be done by
• Customer agrees that if Company arrives for installation to unmet installation conditions, a $249 “wasted trip charge” is due to cover lost labor hours and travel
• Customer agrees to pay our standard $150/hr labor rate per technician if they ask our techs to wait while they work to reconcile unmet installation conditions.
• Customer agrees to email us 24 hours prior to installation, at info@radforddoors.com, with instructions to leave certain old doors, operators or parts that they do not want us to haul away and dispose
• A 48-hour cancellation notice is required, in writing, to info@radforddoors.com after booking your A $249 cancellation fee applies for failure to provide 48 hour notice.
• Customers must inspect the installed door/gate system and report any defects or damage via email to info@radforddoors.com within 24 hours of installation. Any defects reported after the 24 hour period are agreed to have been caused by others.
• Customer agrees to be on site to instruct installation crews where they want decorative hardware placement on their door/gate. Failure to be on site will result in an extra trip charge of $249 to return to install once you are on

6.      Dealing With Issues That Arise During the Course of Installation

• Customer agrees that our technicians may verbally speculate while diagnosing the source of an issue. Verbal speculations are not a final Final diagnosis is provided in writing after all the diagnostic testing is completed.

7.      Commercial Doors:

• Customers agree that commercial doors greater than 12 feet wide are shipped directly to the job site from the manufacturer. Radford will facilitate unloading, but the customer is responsible for secure job site storage if installation is delayed.
• The customer agrees that the appropriate remedy for repairing dings and dents on rolling steel doors is to roll them out. The customer acknowledges that such dings and dents are unavoidable during transit and are considered a normal part of the
• The customer acknowledges that parking garage and warehouse doors located near cars and forklifts are susceptible to tracks and curtains being struck by vehicles. Any issues with curtains becoming stuck or not functioning properly are understood to be the result of unreported vehicle

8.      Garage Floor Leveling:

• Radford Doors & Gates is not responsible for gaps resulting from floor, ground or structure unevenness. New overhead doors/gates are installed plumb to ensure proper In cases of uneven floors, ground or jambs, the standard size bottom seals may not fill the uneven floor completely, and larger custom bottom seals will be available for purchase at customer’s request. Radford Doors & Gates is not responsible for gaps resulting from floor or structure unevenness.

9.      Gates:

• Swing gates require sufficient footings to carry the weight. Radford assumes all existing pillars/walls are adequately anchored and is not responsible for insufficient All masonry work to reinforce inadequate footings or pillars/walls done by others.
• Solid or narrow gapped gate designs are susceptible to wind Customers are responsible for requesting a magnetic locking device with their new gate orders if they know the gate is in an area that can get windy.

fi0. Access Control:

• Radford is not responsible for any IT or networking services. Our role in selling and installing new access control systems is limited to physically mounting the hardware and wiring for All tasks related to programming, IT configuration, networking setup, or troubleshooting connectivity issues must be handled by the property owner or their designated IT/networking contractor.

fifi. Outdoor Product Risks:

• Outdoor products like overhead doors and gates are susceptible to elements like vandalism, unreported accidents, animals eating through parts and weather destruction. All unrecorded damage is considered to be due to these outdoor product risks and the customer agrees to hold Company harmless. Damage repairs will be billed on a time and material charge basis should the customer want Radford to facilitate

fi2. Wood Finishing:

• Wood door and gate products are sold stain/paint ready (Unfinished). Customers are responsible to hire licensed and experienced stainers and contract them for impeccable proper sealing, caulking, and nail hole-filling. Our Company strongly recommends only hiring professionals willing to guarantee 100% proper moisture sealing in There is no warranty for anything resulting in water penetration damage including, but not limited to; water staining, wood swelling, wood splitting and more.
• Wood products painted black void the warranty due to high heat retention which can cause wood
• Homeowners are responsible for instructing their painter to apply a non-stick coat (Wax can work) on the areas where garage door sections come together, and also on the interior side of the jambs, so the doors do not stick and have a loud popping sound when opening and
• Wood door/gate warranties require you, the customer, to stain/paint and seal your wood products immediately – and it is your responsibility to keep the product protected from weather until

fi3. Non-Radford Parts:

• Radford is not responsible for malfunctions of non-Radford It is often that old parts break during installation when we re-hook them up. Radford is held harmless. Standard time and material fees apply for failure of old parts during any new installation.

fi4. Parts and Labor Warranty:

• No warranty for damage caused by natural perils such as rust, corrosion, wood rot, wood swelling, wood stains, wood water retention, insects, animals or other natural
• Refer to the manufacturer literature for parts warranty
• Radford provides a 1-year residential door installation labor warranty, a 90-day residential gate installation labor warranty, and a 90-day commercial door/gate installation labor warranty on workmanship defects.
• Customers are responsible for dealing directly with the manufacturer for parts warranty items. The Company labor warranty covers labor during the specified
• In the rare instance a manufacturer denies a warranty claim on the basis of installation issues, the customer agrees to hold the Company harmless if Company hires a 3rd party licensed company to inspect our installation and provide a report that the installation was done correctly. In these cases, Customer agrees to pursue a remedy directly with the

fi5. Calls For Dispatched Technicians For NON Warranty Findings

• Customers agree that any call back to diagnose issues that are NOT a covered warranty issue are charged at the normal $249 one hour Time and material charges will apply for repairs.

fi6. Non Disparagement Clause:

• The customer agrees to refrain from making any negative or defamatory statements about Radford Doors & Gates in online reviews or public forums, provided that Radford Doors & Gates agrees to address and remedy any legitimate issues. If the customer chooses to make negative or defamatory statements after Radford Doors & Gates has invested time and materials to resolve the issue, the customer agrees to reimburse Radford Doors & Gates for the time and materials spent in the remedy

fi7. Photo Usage Rights:

• Customers grant Radford the non-exclusive right to take photos and/or videos of the completed job site for our marketing and promotional purposes.